Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and OpFix LLC ("OpFix," "we," "us," or "our"). By accessing or using opfix.io, taking the Scaling Plan diagnostic, buying anything from us, or communicating with us through the site, you agree to these Terms.

If you don't agree, don't use the site.

About OpFix

OpFix is an operations firm for founder-led businesses. We diagnose what's broken, fix the system, and install the structure underneath. Our work spans diagnostic assessments, structured engagements, and ongoing operational support.

The site exists to share what we do, how we work, and how to start.

Use of the Site

You agree to use the site lawfully and in good faith. You will not:

• Use the site for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to any part of the site, our systems, or other users' data.
• Interfere with or disrupt the site, its servers, or networks.
• Scrape, copy, or reproduce site content for commercial purposes without written permission.
• Submit false, misleading, or fraudulent information through any form on the site.
• Use the site to harass, abuse, or harm any other person.

We reserve the right to block access, terminate accounts, or take legal action against anyone violating these rules.

Accounts & Information

When you submit information through the site (forms, diagnostics, purchases), you agree that:

• The information is accurate and current.
• You have the authority to provide it.
• You'll update it if it changes materially.

You're responsible for the accuracy of what you submit. We may rely on it when delivering our services.

SMS / Text Messaging

This section is the full disclosure for the OpFix text messaging program: how you join it, what we send, what it costs, and how to stop it. It applies in addition to the rest of these Terms. How we handle mobile data is covered in the SMS & Mobile Information section of our Privacy Policy.

How you opt in

The only way to join an OpFix text program is to enter your own mobile number into a form on opfix.io and tick the SMS consent box on that same form. We ask separately about two kinds of message, because they are different things and you may want one without the other:

• Transactional SMS. Delivery of what you asked for, plus confirmations, reminders, and scheduling changes.
• Promotional SMS. Marketing and follow-up messages about OpFix content, services, and offers.

Both boxes are optional and neither is ever pre-checked. Ticking them is never required to get the Scaling Plan, the X-Ray, the book link, or anything else we offer — leave both unchecked and we serve you entirely by email. Consenting to one does not consent you to the other, and the two are recorded and honored separately. A third box, agreeing to these Terms and our Privacy Policy, is required to submit; it is not an SMS consent and ticking it does not sign you up for any text messages.

We do not text numbers obtained from purchased lists, data brokers, referrals, partners, or any other third party. Every number in the program was submitted by its owner on one of the following pages:

• The Scaling Plan diagnostic — opfix.io, the quiz in the middle of the home page. A 9-step quiz; name, then five questions, then email, then the mobile number and the consent boxes on the final step. The mobile number itself is optional.
• The Four Pillars Diagnostic — opfix.io/diagnostic. The business-context form at the top of the page, where the consent boxes sit directly under the phone field. The phone field is optional.
• The Business X-Ray intake — the client intake form used to produce a paid X-Ray report, with the same consent boxes under the phone field.
• The Diagnosis Call booking form — the scheduling form served by our CRM (GoHighLevel/LeadConnector) when a visitor books a call, with its own SMS consent checkboxes. A number carried over from an earlier form is prefilled there for convenience; a prefilled number is never treated as consent.

Each of those forms links to this page and to our Privacy Policy from the consent text itself, before submission. We record the date and time of each opt-in, which kind of consent was given, the page it happened on, and the exact consent wording that was displayed, so there is always a record of what was agreed to.

The opt-in language

These are the three checkboxes shown on every OpFix form that collects a mobile number, reproduced verbatim. The first is required; the two SMS consents are not.

Terms Opt-In (required):

Transactional SMS Consent (optional):

Promotional SMS Consent (optional):

"Terms & Conditions" and "Privacy Policy" in those sentences are live links to this page and to opfix.io/privacy.

By ticking either SMS box you agree to receive the corresponding messages from OpFix at the number provided, sent using automated technology. Consent is not a condition of any purchase. You confirm you are the subscriber or the customary user of the number you give us, and that you are at least 18 years old.

What we send

Two kinds of messages, all from OpFix:

• What you asked for. A link to your Scaling Plan or diagnostic results, plus booking confirmations and appointment reminders.
• Follow-ups. Occasional marketing and informational messages about OpFix content, services, and offers.

Sample messages:

We do not send messages about loans, credit repair, debt collection, gambling, cannabis, firearms, or any other prohibited content category.

Frequency and cost

Message frequency varies. A typical opt-in receives a handful of messages in the first days after requesting a resource, then occasional messages after that.

Message and data rates may apply. OpFix does not charge you for these messages; your mobile carrier's standard messaging and data rates apply. Check with your carrier if you're not sure what your plan covers.

Opting out and getting help

Reply STOP to any OpFix message to stop all further texts. You will receive a single confirmation message and then nothing further. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way.

Reply HELP for assistance, or email privacy@opfix.io. You can also ask us to remove your number by email at any time. To rejoin later, opt in again on any form on the site.

STOP stops both kinds of message, transactional and promotional alike. Opting out of text messages is separate from unsubscribing from email; doing one does not do the other.

Mobile data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We do not sell, rent, or trade mobile numbers or SMS consent records. The only parties that ever handle this data are the vendors strictly necessary to deliver the message you asked for — our CRM and SMS platform (GoHighLevel/LeadConnector) and its underlying carrier network — and they are barred from using it for their own purposes.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and your device. Not all mobile carriers or devices are supported.

Changes to your number

If you give up or change the mobile number you enrolled with, you agree to notify us so we don't text a number that has been reassigned to someone else.

Purchases & Payments

Pricing

Prices for our services are quoted directly to you during the sales process. All prices are in US dollars unless stated otherwise.

Payment terms

Payment terms for each service are set out in the applicable service agreement or invoice. Payment is due as specified in that document. Failure to pay on time may result in suspension or termination of services.

Refund policy

Refund terms are specific to each service and are spelled out in the applicable service agreement or invoice at the time of purchase. Diagnostic assessments and completed work are generally non-refundable. Ongoing engagements may include specific refund or cancellation terms in the signed agreement.

Taxes

You're responsible for any sales tax, VAT, or other taxes that apply to your purchase, except where we're required by law to collect them.

Services & Engagements

Our specific services - including diagnostic assessments, structured engagements, and retainers - are governed by a separate signed service agreement between you and OpFix. That agreement controls scope, timeline, deliverables, payment, and termination.

If anything in these Terms conflicts with a signed service agreement, the service agreement controls for that specific engagement.

Results disclaimer

OpFix provides operational diagnosis, system design, and implementation support. We do not guarantee specific business outcomes, revenue increases, valuation improvements, or any particular financial result. The success of any engagement depends on factors outside our control, including your execution, market conditions, and how your team adopts the changes we install.

Past client results are illustrative, not predictive. Your results will vary based on your situation.

Intellectual Property

Our property

All content on the site - including the OpFix name, logo, brand assets, scoring system, diagnostic frameworks, methodologies, content, copy, designs, and software - is the property of OpFix LLC or our licensors. It's protected by US and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from our content without written permission, except for personal, non-commercial use of the site.

Your property

Information you give us about your business stays yours. We use it solely to deliver services to you, subject to our Privacy Policy.

Deliverables

Ownership of any deliverables we produce during an engagement is governed by your signed service agreement.

Disclaimers

The site and any content provided on it are delivered "as is" and "as available." We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

We do not warrant that the site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Any free content on the site - including blog posts, lead magnets, the Scaling Plan diagnostic, book content, and educational material - is for general information only. It is not legal, financial, accounting, tax, or professional advice tailored to your specific situation.

Limitation of Liability

To the maximum extent permitted by law:

• OpFix and our owners, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.
• This includes but is not limited to lost profits, lost revenue, lost data, lost business opportunities, or business interruption, even if we were advised of the possibility of such damages.
• Our total liability to you for any claim arising from your use of the site or any free content will not exceed $100 USD.
• For paid services, our total liability is capped at the amount you paid us for the specific service giving rise to the claim, unless a signed service agreement specifies otherwise.

Some jurisdictions don't allow certain limitations of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless OpFix LLC, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the site.
• Your violation of these Terms.
• Your violation of any law or third-party right.
• Any information you provide to us being inaccurate or misleading.

Termination

We can suspend or terminate your access to the site at any time, with or without notice, for any reason - including if we believe you've violated these Terms.

You can stop using the site at any time. Sections of these Terms that by their nature should survive termination will survive - including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

Governing Law

These Terms are governed by the laws of the State of New Mexico, where OpFix LLC is registered, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the site will be resolved in the state or federal courts located in New Mexico, and you consent to that jurisdiction.

If any provision of these Terms is found to be unenforceable, the remaining provisions stay in effect.

Changes to Terms

We may update these Terms as the business evolves or laws change. When we do, we'll update the "Last Updated" date at the top. Material changes will be communicated through the site or by email.

Continued use of the site after a Terms update means you accept the new Terms. If you don't agree, stop using the site.

Contact Us

Questions about these Terms? Reach out.