The rules for using opfix.io and our services. Read it. By using the site, you agree to it.
These Terms of Service ("Terms") are a binding agreement between you and OpFix LLC ("OpFix," "we," "us," or "our"). By accessing or using opfix.io, taking the Scaling Plan diagnostic, buying anything from us, or communicating with us through the site, you agree to these Terms.
If you don't agree, don't use the site.
OpFix is an operations firm for founder-led businesses. We diagnose what's broken, fix the system, and install the structure underneath. Our work spans diagnostic assessments, structured engagements, and ongoing operational support.
The site exists to share what we do, how we work, and how to start.
You agree to use the site lawfully and in good faith. You won't:
We reserve the right to block access, terminate accounts, or take legal action against anyone violating these rules.
When you submit information through the site (forms, diagnostics, purchases), you agree that:
You're responsible for the accuracy of what you submit. We may rely on it when delivering our services.
This section is the full disclosure for the OpFix text messaging program: how you join it, what we send, what it costs, and how to stop it. It applies in addition to the rest of these Terms. How we handle mobile data is covered in the SMS & mobile information section of our Privacy Policy.
The short version. You opt in yourself on a form on opfix.io by ticking an unchecked SMS consent box. It's optional. We send you what you asked for plus occasional follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. We never share your number or your consent with anyone for marketing.
The only way to join an OpFix text program is to enter your own mobile number into a form on opfix.io and tick an SMS consent box on that same form. We send two kinds of message:
The contact form asks about each kind with its own box, Transactional SMS Consent and Promotional SMS Consent, so you can agree to one and not the other. The other forms have one box that covers both.
SMS consent boxes are optional and are never pre-checked. Ticking one is never required to get the Scaling Plan, the X-Ray, a reply to your message, or anything else we offer. Leave them unchecked and we serve you entirely by email. The contact form also has a Terms Opt-In box, to accept these Terms and our Privacy Policy. It is required to send a message, it is not an SMS consent, and ticking it doesn't sign you up for text messages. Nothing on a form other than an SMS consent box does.
We don't text numbers obtained from purchased lists, data brokers, referrals, partners, or any other third party. Every number in the program was submitted by its owner on one of the following pages:
Each of those forms links to this page and to our Privacy Policy from the consent text itself, before submission. We record the date and time of each opt-in, the page it happened on, the IP address it came from, which kinds of message were agreed to, and which version of the consent wording was displayed, checked against the wording reproduced below, so there is always a record of what was agreed to.
This is the consent wording shown next to each SMS consent box, reproduced verbatim.
On the contact form there are three boxes. The first is required; the two SMS consents are not.
Terms Opt-In (required):
"I agree to the Terms & Conditions and Privacy Policy."
Transactional SMS Consent (optional):
"I consent to receive text messages (SMS) from OpFix LLC at the phone number provided, related to my request and account (including delivery of what I requested, confirmations, reminders, and scheduling changes), sent using automated technology. Consent is optional and is not required to receive any OpFix resource or service. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Terms & Conditions and Privacy Policy."
Promotional SMS Consent (optional):
"I consent to receive promotional and marketing text messages (SMS) from OpFix LLC at the phone number provided, including messages sent using automated technology. Consent is not a condition of purchase and is not required to receive any OpFix resource or service. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Terms & Conditions and Privacy Policy."
"Terms & Conditions" and "Privacy Policy" in the two SMS consents are live links to this section and to the SMS section of opfix.io/privacy.
On the Scaling Plan, the X-Ray request form and the X-Ray form, one box covers both kinds of message. Each form opens it with one line naming what you're asking for: "Text me my plan and follow-ups." on the Scaling Plan, and "Text me about my X-Ray and follow-ups." on the X-Ray request form and the X-Ray form. It reads:
"By checking this box, I agree to get automated marketing and informational text messages from OpFix at the mobile number I gave. Consent isn't a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy and SMS Terms."
"Privacy Policy" and "SMS Terms" in that wording are live links to opfix.io/privacy and to this section.
By ticking a box you agree to receive the messages it describes from OpFix at the number provided, sent using automated technology. Consent isn't a condition of any purchase. You confirm you're the subscriber or the customary user of the number you give us, and that you are at least 18 years old.
Two kinds of messages, all from OpFix:
Sample messages:
"OpFix: Thanks for your message, {FirstName}. Someone from our team will get back to you shortly. Reply HELP for help or STOP to opt out."
"OpFix: Your Scaling Plan is ready, {FirstName}. It shows where your business depends on you, what that costs, and what fixed looks like. Open: https://opfix.io/api/pdf?t=xxxx Reply STOP to opt out."
"OpFix: {FirstName}, there's usually one weak spot dragging the rest of the business down, and it's the one that breaks first when you grow. Tomorrow I'll show you how to find it. Reply STOP to opt out."
We don't send messages about loans, credit repair, debt collection, gambling, cannabis, firearms, or any other prohibited content category.
Message frequency varies. A typical opt-in receives a handful of messages in the first days after requesting a resource, then occasional messages after that.
Message and data rates may apply. OpFix doesn't charge you for these messages; your mobile carrier's standard messaging and data rates apply. Check with your carrier if you're not sure what your plan covers.
Reply STOP to any OpFix message to stop all further texts. You'll receive a single confirmation message and then nothing further. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way.
Reply HELP for assistance, or email privacy@opfix.io. You can also ask us to remove your number by email at any time. To rejoin later, opt in again on any form on the site.
STOP stops every text we send, informational and marketing alike. Opting out of text messages is separate from unsubscribing from email; doing one doesn't do the other.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent aren't shared with any third parties. We don't sell, rent, or trade mobile numbers or SMS consent records. The only parties that ever handle this data are the vendors strictly necessary to deliver the message you asked for: our CRM and SMS platform (GoHighLevel/LeadConnector) and its underlying carrier network. They're barred from using it for their own purposes.
Carriers aren't liable for delayed or undelivered messages. Delivery is subject to your carrier's network and your device. Not all mobile carriers or devices are supported.
If you give up or change the mobile number you enrolled with, you agree to notify us so we don't text a number that has been reassigned to someone else.
Prices for our services are quoted directly to you during the sales process. All prices are in US dollars unless stated otherwise.
Payment terms for each service are set out in the applicable service agreement or invoice. Payment is due as specified in that document. Failure to pay on time may result in suspension or termination of services.
Refund terms are specific to each service and are spelled out in the applicable service agreement or invoice at the time of purchase. Diagnostic assessments and completed work are generally non-refundable. Ongoing engagements may include specific refund or cancellation terms in the signed agreement.
If you have a question about a charge, contact us first at billing@opfix.io before disputing it with your bank or card company. We resolve almost all issues directly and faster than a chargeback process.
You're responsible for any sales tax, VAT, or other taxes that apply to your purchase, except where we're required by law to collect them.
Our specific services, including diagnostic assessments, structured engagements, and retainers, are governed by a separate signed service agreement between you and OpFix. That agreement controls scope, timeline, work product, payment, and termination.
If anything in these Terms conflicts with a signed service agreement, the service agreement controls for that specific engagement.
OpFix provides operational diagnosis, system design, and implementation support. We don't guarantee specific business outcomes, revenue increases, valuation improvements, or any particular financial result. The success of any engagement depends on factors outside our control, including your execution, market conditions, and how your team adopts the changes we install.
Past client results are illustrative, not predictive. Your results will vary based on your situation.
All content on the site, including the OpFix name, logo, brand assets, scoring system, diagnostic frameworks, methodologies, content, copy, designs, and software, is the property of OpFix LLC or our licensors. It's protected by US and international copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from our content without written permission, except for personal, non-commercial use of the site.
Information you give us about your business stays yours. We use it solely to deliver services to you, subject to our Privacy Policy.
Ownership of any work product we produce during an engagement is governed by your signed service agreement.
The site and any content provided on it are delivered "as is" and "as available." We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.
We don't warrant that the site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
Any free content on the site, including blog posts, lead magnets, the Scaling Plan diagnostic, book content, and educational material, is for general information only. It isn't legal, financial, accounting, tax, or professional advice tailored to your specific situation.
To the maximum extent permitted by law:
Some jurisdictions don't allow certain limitations of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless OpFix LLC, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
We can suspend or terminate your access to the site at any time, with or without notice, for any reason, including if we believe you've violated these Terms.
You can stop using the site at any time. Sections of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
These Terms are governed by the laws of the State of New Mexico, where OpFix LLC is registered, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the site will be resolved in the state or federal courts located in New Mexico, and you consent to that jurisdiction.
If any provision of these Terms is found to be unenforceable, the remaining provisions stay in effect.
We may update these Terms as the business evolves or laws change. When we do, we'll update the "Last Updated" date at the top. Material changes will be communicated through the site or by email.
Continued use of the site after a Terms update means you accept the new Terms. If you don't agree, stop using the site.
Questions about these Terms? Reach out.
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110
Email: legal@opfix.io
Billing: billing@opfix.io
Web: opfix.io